Ek99 Privacy Policy — How We Safeguard Your Data
Ek99 takes the protection of Malaysian users' personal information seriously. This page clearly explains what data we collect, how it is used, and your rights as a platform user.
What Information Do We Collect
When you register or use the ek99 platform, we collect several categories of information to ensure the service operates properly and securely. Here are the types of data involved:
Full name, email address, phone number, date of birth, and identity verification details required during registration and account verification.
IP address, device type, operating system, browser type, and access log data are used for security purposes and detection of unusual activity.
Transaction records in MYR (RM), including deposits, withdrawals, and betting history. Card details and bank account information are not stored directly by ek99.
In-platform activity records including games played, login frequency, and betting behaviour — used to improve the overall user experience.
How This Information Is Used
Ek99 uses collected data solely for platform operations, legal compliance, and service improvement. We do not sell user data to any third party for marketing purposes without your consent.
- Verifying user identity during registration and fund withdrawal processes.
- Processing deposits and withdrawals in MYR accurately and securely.
- Detecting fraudulent activity, unauthorised access, or account intrusion attempts.
- Sending account-related notifications, relevant promotions, and service updates.
- Compliant with applicable laws and regulations in Malaysia.
- Improving the platform's interface design and overall user experience.
Cookies & Session Tracking
The ek99 platform uses cookies — small text files stored on your device — to enable auto-login functionality, save language preferences, and analyse usage patterns on an aggregate basis.
There are three types of cookies used:
- Session Cookies: Active only while you are logged in and cleared once the session ends.
- Functional Cookies: Saves user preferences such as display settings for a more convenient return experience.
- Analytics Cookies: Collecting anonymised usage data to help us understand how users interact with the platform.
You can manage or disable cookies through your browser settings. However, some platform features may not function fully if cookies are disabled.
Data Storage & Security Measures
All ek99 user personal data is stored on servers protected with industry-standard encryption. Access to sensitive data is restricted to authorised personnel only, and every access is logged for audit purposes.
Our security measures include:
- Data encryption in transit using HTTPS protocol.
- Encryption of stored data covering account information and transaction records.
- Two-factor authentication is available for all user accounts.
- Continuous monitoring to detect unusual activity or suspicious login attempts.
- Regular security audits conducted by our internal technical team.
User data is retained for as long as the account remains active, and for a defined period after account closure to comply with legal requirements.
Sharing Information with Third Parties
Ek99 does not sell, rent, or disclose users' personal information to third parties for marketing purposes without your consent. However, in certain circumstances, sharing information may be necessary:
Transaction information is shared with legitimate payment providers to process deposits and withdrawals in MYR.
Data may be disclosed to the relevant authorities where required by Malaysian law or a valid court order.
Technical and support service providers bound by strict confidentiality agreements to ensure data is not misused.
Your Rights as an ek99 User
Users of the ek99 platform have the following rights regarding their personal data. To exercise any of these rights, please contact our support team:
You may request a copy of the personal data we hold about you at any time.
If any information is inaccurate, you may request a correction through the account profile section or via customer support.
You may request deletion of your account and personal data, subject to applicable legal retention requirements.
For any privacy-related enquiries or to exercise the rights above, contact the ek99 support team via live chat on the platform or email: [email protected]. We will process your request within a reasonable timeframe and keep you updated on its progress.
Changes to This Privacy Policy
Ek99 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or service improvements. Users are encouraged to review this page periodically.
Any significant changes will be communicated via in-platform notifications or email to registered users. Continued use of the ek99 platform following any changes constitutes acceptance of the updated terms.
For frequently asked questions related to your account and privacy, visit our ek99 FAQ which lists answers to common questions from Malaysian users.
Your Data Is Safe With Us
Register your ek99 account with confidence — your privacy and security have been our priority from day one.
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